Privacy Policy

Last updated: March 2026

MS Maintenance London Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website (msm-london.co.uk) or engage our services.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

MS Maintenance London Ltd is a property maintenance and refurbishment company based in London, United Kingdom.

Contact details:
Email: info@msm-london.co.uk
Phone: 07902 353 795
Website: msm-london.co.uk

2. What Data We Collect

We may collect the following personal data:

Information you provide directly:

  • Your name
  • Your email address
  • Your phone number
  • Your property address (when requesting a quote)
  • Any additional information you include in a message or enquiry form

Information collected automatically:

  • Your IP address (anonymised where possible)
  • Browser type and version
  • Pages you visit on our website
  • Date and time of your visit
  • Referring website
  • Cookie data (see our Cookie Policy for details)

We do NOT collect:

  • Payment card details (payments are handled via bank transfer)
  • Special category data (health, ethnicity, political opinions, etc.)
  • Data from children (our services are not directed at under-18s)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide quotes (Legal basis: Legitimate interest / Contract performance)
  • To deliver our property maintenance and refurbishment services (Legal basis: Contract performance)
  • To communicate with you about your project (Legal basis: Contract performance)
  • To improve our website and services (Legal basis: Legitimate interest)
  • To analyse website usage through analytics cookies (Legal basis: Consent)
  • To comply with legal obligations (Legal basis: Legal obligation)

We will NEVER:

  • Sell your personal data to third parties
  • Use your data for automated decision-making or profiling
  • Send you marketing communications without your explicit consent

4. Who We Share Your Data With

We may share your data with:

  • Google LLC (Google Analytics) — anonymised website usage data, only if you consent to analytics cookies. Google's privacy policy
  • Our web hosting provider (LH.pl) — for website operation and security
  • Professional advisors — accountants or legal advisors, only when necessary

We do not share your personal data with any other third parties for marketing purposes.

5. How Long We Keep Your Data

  • Enquiry form data: 12 months after your last contact with us, unless we enter into a contract
  • Client project data: 6 years after project completion (for legal and tax purposes)
  • Cookie consent preferences: 12 months
  • Analytics data: 26 months (Google Analytics default retention period)

After these periods, your data is securely deleted or anonymised.

6. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption on our entire website (HTTPS)
  • Secure hosting with regular backups
  • Access to personal data limited to authorised personnel only
  • Regular review of data processing activities

7. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to erasure: You can ask us to delete your personal data (subject to legal obligations).
  • Right to restrict processing: You can ask us to limit how we use your data.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to object: You can object to our processing of your data based on legitimate interest.
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@msm-london.co.uk. We will respond within 30 days.

8. Cookies

We use cookies on our website. For full details about the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Phone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

12. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:

MS Maintenance London Ltd
Email: info@msm-london.co.uk
Phone: 07902 353 795